Key Highlights
Account Info
Name, email, and phone to manage your rentals and account security.
Location Data
Precise GPS data used only when the app is active to track rides and find hubs.
Usage Data
How you interact with our bikes to help us improve route planning.
Detailed Data Collection
We collect information to facilitate the rental process and improve the Lake Drive LOOP. experience. This includes personal identifiers (name, payment method) and technical data (device model, operating system). We process this data based on your consent and the necessity to fulfill our rental agreement.
App Integration & GPS
Lake Drive LOOP. is built around exploration. Your GPS data is crucial for:
- Delivering curated local routes based on your current vicinity.
- Validating "Hidden Gem" reports to reward community discoveries.
- Emergency roadside assistance if your bike requires maintenance.
Sharing with Third Parties
We never sell your personal information. We share data only with trusted partners necessary to provide our services:
Payment Processors
Secure transaction processing (e.g., Stripe) to handle rentals and deposits.
Cloud Infrastructure
Encrypted data storage and app hosting services.
Data Security
We use industry-standard encryption (AES-256) for all data at rest and TLS 1.3 for data in transit. Our systems are regularly audited to ensure protection against unauthorized access. Personal data is only accessible to authorized employees on a need-to-know basis.
Your Rights
Access & Portability
Request a copy of your personal data in a machine-readable format.
Correction
Update inaccurate or incomplete information through your profile settings.
Erasure (Right to be Forgotten)
Request the deletion of your account and associated data at any time via the Deletion Section.
Withdraw Consent
Opt-out of marketing communications or specific data processing tasks.
Account & Data Deletion
You have the right to request the deletion of your account and all associated personal data. Lake Drive LOOP. provides multiple ways to exercise this right instantly.
Data Handling & Timeline
What will be deleted
- Personal Profile (Name, Email, Phone, Photo)
- Stored Payment Methods & Billing Addresses
- Rental & Travel History (including GPS logs)
What may be retained
For legal, tax, and audit purposes, we are required to retain:
- Financial transaction records (e.g., $250 security hold logs)
- Signed safety waivers and liability agreements
48-Hour Processing
Your request will be fully processed and confirmed within 48 hours.
In-App Deletion Guide
If you are using our mobile application, you can delete your account directly through the interface:
Open Profile
Tap your avatar or the profile icon in the bottom navigation bar.
Access Settings
Tap the gear icon or "Settings" link in the top right of your profile page.
Delete Account
Scroll to the bottom of Account Settings and select Delete Account.
Confirm Request
Verify your identity and confirm the permanent deletion of your data.
Note: Deleting your account will immediately terminate any active subscriptions and forfeit any accumulated "Hidden Gem" reward points.